Everything's good on our end, Camper!

Battle Camp is up and running normally.

Recent Issues

MARCH 31, 2017

Dominion Event
Dominion NPC Not Updating

7:00pm PST   
Some users reported the Dominion NPC was not updating. The team actively worked to patch this and users are able to see an updating NPC again. All users affected by this will be compensated all energy. It will be returned to players inbox soon.
MARCH 30, 2017

Event Connection
Some Players Are Experiencing Connection Issues at Mach Start

2:10pm PST   
Some users were reporting they were experiencing connection related issues at the start of the event. Players are able to connect and enter the event normally now. No issues should be experienced on the next match.
MARCH 27, 2017

Account Retrieval
Some Players Encounter a "FB Invalid ID" Error When Logging In

3:30pm PST   
Earlier, players that were switching between accounts using Facebook Connect were receiving an error "FB invalid ID" when signing back in. We have corrected the error and players are able to sign in now normally using the Facebook Connect tool. We apologize for the brief inconvenience.
MARCH 23, 2017

Application (iOS 7)
Some iPhone Users Experience A Crash on Launch

11:11am PST   
We have released an update to iOS that patches some users inability to access the game on Apple devices running iOS7 or earlier. Users are suggested to download the latest BC update, 4.0.4, or to upgrade to iOS 8 to resolve this issue.
MARCH 17, 2017

Support Panel
Connecting With Facebook

11:55am PST   
Our team has corrected the issue not allowing some players to properly access our support page.
MARCH 11, 2016

Crystal Siege Match
Same Troop/Score Start Not Refreshed (Resolved)

10:48am PST   
We have verified an issue with the event was caused by a random crash on our service providers network. This wasn't a bug that could have been fixed on our end. We will continue to monitor all matches. We're fully aware of players/troops affected by this service outage, so we will be running a script to return all energy used during the 12am & 4am matches. Please allow time for the script to fully run. Some players will receive energy in their inbox faster than others, this is normal.
MARCH 10, 2017

Asset Downloading (iOS)
Some iOS Users Are Stuck Downloading Assets in Camp

10:40pm PST   
iOS Players who reported they were stuck downloading assets when attempting to travel outside of Camp should no longer experience any issue.
MARCH 10, 2017

Support Panel
Some Users Experience Trouble Activating The Mobile Menu

10:00am PST   
Some Android users reported the mobile menu box of the new Battle Camp Support Site did not activate in Chrome. This issue has been resolved and Android users are able to use the site's mobile menu normally in any browser.
MARCH 8, 2017

PvP Connection
Some Players May Be Experiencing Disconnects in PvP

11:11am PST   
This matter has been investigated. Players were receiving energy refunds. When your trophies are won, they were added on the servers end meaning they were recorded and safe. PvP should function normally now for all players.
MARCH 3, 2017

Event Grab
One of the grabs is giving out the wrong monster types

8:50am PST   
We are aware of an issue with the Event Grab monster drops from a special offer that went out last night. If you spun one of these offers and did not get the minimum prize listed, please send in a support ticket so an agent may correct this for you. We are currently working on a patch to roll out later this morning.
FEBRUARY 28, 2017

Connection Issue
Users Reporting Long Load Times & Inability to Start Raids

1:45pm PST   
Service providers have verified they have almost recovered all of their services. Players should now be able to get back in but some players might still be affected for a bit longer. -- Valentine's Trader: Will be extended for 1 more day, we've seen concerns about players not being able to trade Heart tokens due to network down/access to game.